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2 North Riverside Plaza, #1400
Chicago, IL, 60606
United States

8722063605

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News On Hold

 

Entertain and inform your callers and keep them engaged during their hold-time. Rivet has created two products to keep your callers on-hold longer, and to turn wasted hold-time into valuable, productive time.

 

Rivet News On Hold

Compared to music or silence, callers stay on hold 23% longer with Rivet News On Hold.

Rivet News On Hold

Silence

Music

Overview

Keep your employees and constituents up to date on stories relevant to their world during their hold-time. Rivet’s bite-sized stories inform and entertain customers while they are waiting.

73% of callers say that valuing their time is the most important thing a company can do to provide great customer service (Forrester Research, Inc., 2015). Demonstrate your appreciation by providing your callers with News On Hold to engage and inform them during their dwell time.

Customize your on-hold experience

News feeds are customizable by category, ensuring callers hear stories applicable to your industry or preference.

Benefits of News On Hold

  • Keep callers happy during their wait time as most prefer news over music or silence
  • Reduce call friction
  • Strengthen customer service
  • Respect your callers’ time by providing them with informative and entertaining news stories that keep them engaged

Rivet Custom News On Hold

100% engagement rate for your marketing communications messages


Overview

Leverage the thousands of hours your Marketing Communications team spends creating valuable messages and materials by having them turned into educational, engaging, effective smart audio stories played to your employees and constituents during their hold-time.

Your product announcements, press releases, blog posts and white papers are all expertly crafted and deserve more attention from your target audience!

Productivity value/month

1,500 employees 10,000 employees 60,000 employees
$125,000 $830,000 $5,000,000

Assumes 4.5-minute hold-time for 9 messages, 75% internal participants.

Media value/month

1,500 employees 10,000 employees 60,000 employees
$2,700 $16,875 $104,000

Assumes 4.5-minute hold-time for 9 messages, $25 CPM for targeted radio/podcasts. Sources: Forbes, Business Insider

Media value/month

Note that you can supplement your corporate messaging with bite-sized news stories from Rivet Radio. Categories like Business, Technology, Sports, Entertainment, Lifestyle and more are available for you to further customize your on-hold experience.

Get all the benefits of News On Hold

  • Keep callers happy during their wait time as most prefer news over music or silence
  • Reduce call friction
  • Strengthen customer service
  • Respect your callers’ time by providing them with informative and entertaining news stories that keep them engaged

Plus, get the benefits exclusive to Custom News On Hold

  • Use what you own
  • Boost efficiency
  • Educate workforce
  • Update stakeholders
  • Let your brand shine
  • Eliminate downtime

Use Cases


Conference Calls

Leverage hold-time to inform your employees and customers about industry or company-specific news and maximize their retention while dramatically increasing productivity.

Call Centers

Reduce caller abandonment with Rivet's entertaining stories. Callers stay on the line up to 23% longer when listening to news, increasing perceived customer service and leading to increases in revenue and reduced call friction.

Corporate On-Hold

Reduce caller abandonment with Rivet's entertaining stories. Callers stay on the line up to 23% longer when listening to news, increasing perceived customer service and leading to increases in revenue.

Area Sound

Keep your customers entertained with current, topical news stories delivered in bite-sized segments.

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Digital Signage

Rivet’s stories can be delivered via text, images and audio – suitable for a variety of locations: at the pump, on the elevator or in a taxi. The perfect experience for wherever your customers wait.


Success Stories



Get in Touch!